Our Clients

Our clients are at the heart of our business at SALEH RAWTHER. We put our clients first, knowing that our success depends on how well we anticipate, appreciate, understand & satisfy the needs of our clients. Therefore, we strive to provide them with superior service & we are motivated & inspired everyday to offer clients of ours an efficient containerised & cargo handling services that will guarantee a quick vessel turnaround & enable them to remain focused on their core business.

Our primary goal is to ensure the business success of our clients by meeting or exceeding their operational objectives & expected level of service. We believe that building strong relationships is the most important factor in our business and that long-lasting relationships are built on trust, open communication, and mutual understanding. We fully expect that each of our clients will stay with us for their entire life & that we will continue to serve their company for generations to come.

Since our clients are our most important asset, we make every attempt to ensure that we are meeting their goals and providing them with excellent customer service. Examples of how SALEH RAWTHER takes customer service to the next level:

A live representative is always available: we offer a live representative at the end of the phone for our customers, even after hours & on weekends
Constant communication with our customer: we always notify our customers when we are working on something for them, when there is progress & when it is completed.
Sharing knowledge of industry: between all of us at SALEH RAWTHER, we have incredible knowledge of the maritime logistics industry & we always help each other out, share information or contacts to provide a positive experience for our customers.
We provide a personal service: we get to know our customers, what they want or need & provide an individualized service to meet their needs.

Our policy is to have annual reviews with our clients, to recognize areas we could improve on & then taking necessary steps to improve where we believe we need to, so that we will be able to continually strive to exceed their expectations.

Through 60 years of operations, SALEH RAWTHER has built strong relationships & served many shipping clients. Among the most established & reputable liners we currently serve are: